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The Gaps Model of Service Quality | Chapter 3 | by Sanskriti Rao | MadAboutGrowth | Medium
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The Gaps Model of Service Quality | Chapter 3 | by Sanskriti Rao | MadAboutGrowth | Medium
Gaps Model of Service Quality
2-1 The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – The Listening Gap not knowing what customers expect Gap 2 – - ppt download
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